• If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Finally, you can manage your Google Docs, uploads, and email attachments (plus Dropbox and Slack files) in one convenient place. Claim a free account, and in less than 2 minutes, Dokkio (from the makers of PBworks) can automatically organize your content for you.

View
 

Vendor Contacts and Guarantees

Library Materials Vendor Contact Information

 

  • Follett:  

    • Customer Service Rep:  Suzanne Florek sflorek@follett.com  888-511-5114 ext 48004 (Orders, invoices)

    • Sales Rep:  Katie Leedy - kleedy@follett.com 877.899.8550 Ext: 4645 (Titlewave questions, building lists, TitleWise, creating quotes, etc.)

 

  • Bound to Stay Bound:

    • Customer Service Rep: (for book replacement): Lora Steele lsteele@btsb.com      

    • Sales Rep: Janna Holden jholden@btsb.com  Phone: (800) 637-6586 x3538

       

 

Vendor Guarantees

 

  • Follett guarantees
    • FolletBound Platinum Sewn and Glued bindings (Follett Bound Platinum will appears on back cover).

      • All FollettBound Platinum bindings have an unconditional binding guarantee. If the binding on a FollettBound book fails as a result of normal wear and tear, Follett School Solutions will replace the book. All books and bindings are also coverd up to 1 year of manufacture/ publisher defects.

    • Damaged FollettBound Platinum books: (New procedures October 2020)

      • If you have damaged books with FollettBound bindings:

        • Do not remove them from the Destiny Catalog- Follett will replace them with the same barcode.

        • Complete the FollettBound Replacement Request Form

        • Email the completed form to FSSreplacementorders@follett.com

        • If you have more than 10 books, place them in a box (with a lid) for shipment to Follett. A shipping label will be provided. 

            

  • Bound to Stay Bound guarantees
    • BTSB bindings- 95% trade paper bindings 

    • Guaranteed for:

      • minimum of 100 checkouts, books pulling away from spine, pages falling out from binding; does NOT include yellowing pages 

    • If you have damaged books with Bound To Stay Bound, please contact Lora Steele, lsteele@btsb.com