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Vendor Contacts and Guarantees

Library Materials Vendor Contact Information


  • Follett:  

    • Customer Service Rep:  Suzanne Florek sflorek@follett.com  888-511-5114 ext 48004 (Orders, invoices)

    • Sales Rep:  Katie Leedy - kleedy@follett.com 877.899.8550 Ext: 4645 (Titlewave questions, building lists, TitleWise, creating quotes, etc.)


  • Bound to Stay Bound:

    • Sales Rep: Janna Holden jholden@btsb.com  Phone: (800) 637-6586 x3538 

    • Customer service rep (for book replacement): Lora Steele lsteele@btsb.com      


Vendor Guarantees


  • Follett guarantees
    • FolletBound Platinum Sewn and Glued bindings (Follett Bound Platinum will appears on back cover).

      • All FollettBound Platinum bindings have an unconditional binding guarantee. If the binding on a FollettBound book fails as a result of normal wear and tear, Follett School Solutions will replace the book. All books and bindings are also coverd up to 1 year of manufacture/ publisher defects.

    • Damaged FollettBound Platinum books:

      • If you have damaged books with FollettBound bindings:

        • Do not remove them from the Destiny Catalog- Follett will replace them with the same barcode.

        • If you have more than ten books, please complete the book replacement form completely and place materials in a box (with a lid) for shipment to Follett. A shipping label will be provided. 

        • Please contact Follett staff below to arrange for replacement

  • Bound to Stay Bound guarantees
    • BTSB bindings- 95% trade paper bindings 

    • Guaranteed for:

      • minimum of 100 checkouts, books pulling away from spine, pages falling out from binding; does NOT include yellowing pages 

    • If you have damaged books with Bound To Stay Bound, please contact Lora Steele, lsteele@btsb.com