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Vendor Contacts and Guarantees

Library Materials Vendor Contact Information

 

  • Follett:  

    • Customer Service Rep:  Amanda Matthiesen, amatthiesen@follettcontent.com (UPDATED AUG 2024)888-511-5114 Option 1(Orders, invoices)

    • Sales Rep:  Katie Leedy - kleedy@follettcontent.com (UPDATED AUG 2024) 877.899.8550 Ext: 4645 (Titlewave questions, building lists, TitleWise, creating quotes, etc.)

 

  • Bound to Stay Bound:

    • Customer Service Rep: (for book replacement): Teresa Clinton, tclinton@btsb.com, Phone: (800) 637-6586 

    • Sales Rep: Jeff Meskill, jmeskill@btsb.com, Phone: 800-637-6586, ext. 3531, cell (preferred): 217-370-9961

       

 

Vendor Guarantees

 

  • Follett guarantees

    • FolletBound Platinum Sewn and Glued bindings (Follett Bound Platinum will appears on back cover).

      • All FollettBound Platinum bindings have an unconditional binding guarantee. If the binding on a FollettBound book fails as a result of normal wear and tear, Follett School Solutions will replace the book. All books and bindings are also covered up to 1 year of manufacture/ publisher defects.

    • Damaged FollettBound Platinum books: 

      • If you have damaged books with FollettBound bindings:

        • Remove them from the Destiny Catalog- Follett will replace them with new barcodes.

        • Complete the FollettBound Replacement Form. (UPDATED AUG 2024)

        • Email the completed form to follettbound@follettcontent.com. (UPDATED AUG 2024)

        • If you have more than 10 books, place them in a box (with a lid) for shipment to Follett. A shipping label will be provided. 

            

  • Bound to Stay Bound guarantees
 
 

 

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