Library Materials Vendor Contact Information

• Follett:  

• Customer Service Rep:  Amanda Matthiesen, amatthiesen@follettlearning.com 888-511-5114 Option 1(Orders, invoices)

• Sales Rep:  Katie Leedy - kleedy@follettlearning.com 877.899.8550 Ext: 4645 (Titlewave questions, building lists, TitleWise, creating quotes, etc.)
  

• Bound to Stay Bound:

• Customer Service Rep: (for book replacement): Lora Steele lsteele@btsb.com      

• Sales Rep: Theresa Clinton, tclinton@btsb.com  Phone: (800) 637-6586 

   

Vendor Guarantees

• Follett guarantees

• FolletBound Platinum Sewn and Glued bindings (Follett Bound Platinum will appears on back cover).

• All FollettBound Platinum bindings have an unconditional binding guarantee. If the binding on a FollettBound book fails as a result of normal wear and tear, Follett School Solutions will replace the book. All books and bindings are also covered up to 1 year of manufacture/ publisher defects.

• Damaged FollettBound Platinum books: (New procedures May 2022)

• If you have damaged books with FollettBound bindings:

• Remove them from the Destiny Catalog- Follett will replace them with new barcodes.

• Complete the FollettBound Replacement Request Form. 

• Email the completed form to FSSreplacementorders@follettlearning.com. 

• If you have more than 10 books, place them in a box (with a lid) for shipment to Follett. A shipping label will be provided. 

    

• Bound to Stay Bound guarantees

• BTSB bindings- 95% trade paper bindings 

• Guaranteed for:

• minimum of 100 checkouts, books pulling away from spine, pages falling out from binding; does NOT include yellowing pages 

• If you have damaged books with Bound To Stay Bound, please contact Lora Steele, lsteele@btsb.com